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Privacy Policy:
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We realize that making purchases at dvdempire.com, or any other Website, requires
trust on your part. We value your trust very highly, and pledge to you, our
customer, that we will work to protect the security and privacy of any personal
information you provide to us. This includes your name, address, phone
number, email address, and credit-card information, in addition to any other
personal information that can be linked to you, personally.
We believe that you have a right to know, before shopping at dvdempire.com or at
any other time, exactly what information we might collect from you, why we
collect it and how we use it.
Right Ascension, Inc. ("DVD Empire") is the owner and operator of dvdempire.com
("we") and does not and will not sell or rent your personal information to anyone.
You have the right to control your personal information as you see fit. We collect
only the personal information you allow us to collect, and then it is used only to
help us serve you better.
If you are a registered customer and you want to change or modify any
of your personal information, you can do so anytime by going to
Your Account.
Log in with your user name and password, then click "Contact Information" and
edit whatever personal information you wish.
Read More About:
1. Personal information we collect
2. Use of your personal information
3. With whom we share your personal information
4. How you can control the use of your personal information
5. How you can decide what marketing communication you receive from us
6. How we protect the security of your personal information
7. Changes to the DVD Empire Privacy Policy
8. How to contact DVD Empire
9. Effective Date
1. Personal information collected
We collect personal information that you choose to provide voluntarily when
using the DVD Empire Websites. This information includes your email address
and a password when you register to create your dvdempire.com account.
While you can browse our online store, you will need to register in order to make purchases and take advantage of certain features. We may also ask for personal information when you contact our
Help Desk. This will allow us to protect your confidentiality by verifying your identity.
DVD Empire does not intentionally collect personal information about children
under the age of 13. If you are under 13 and would like to shop
at dvdempire.com, please ask a parent or guardian for assistance.
Purchase Information
When you make a purchase using a credit card, we collect your name, your billing
address for the card, the card type, number, and expiration date. We collect this
information in order to verify your billing address. We also collect
information that allows us to ship and keep you informed of the status of your
order. This includes your email address and the name, address, and telephone
number of the intended recipient(s). Billing information may be provided over the phone by calling
dvdempire.com at 1-724 772-6030.
If you are a registered user of dvdempire.com, you can choose to save your
billing information for one or more credit cards in "Your Account". You may
change this saved information anytime. Simply go to
Your Account.
Log in with your username and password, then click "Contact Information" and edit whatever
personal information you wish.
Cookies and other computer information
When you visit DVD Empire Websites, you will be assigned a permanent
"cookie" (a small, unique identifier text file) to be stored on your
computer's hard drive. The purpose of the cookie is to identify you when you
visit our sites so we can enhance and customize your online shopping experience.
You can choose to shop on DVD Empire Websites without cookies, but without these
identifier files you will not be able to take advantage of certain features of
our site. These features include remembering your password (so you don't have to
log in each time you visit), storing your Order for later use and, in the
future, providing a more personalized shopping experience. To shop without
cookies, you can configure your browser to reject all cookies or notify you when
a cookie is set. (Each browser is different, so check the "Help" menu of your browser to
learn how to change your cookie preferences.)
We also collect certain technical information from your computer each time you
request a page during a visit to DVD Empire Websites. This information may
include your Internet Protocol (IP) address, your computer's operating system,
browser type and the address of a referring Website, if any. We collect this
information to enhance the quality of your experience during your visit to our
site and will not sell or rent this information to any third parties.
Contacting DVD Empire
We will use your email address to respond to your questions, suggestions, and/or
requests for assistance in using our site.
Other times we may collect personal information
From time to time, DVD Empire may conduct surveys and contests via our Websites,
email, or other media. If you choose to participate, we may request
your name, email address, mailing address and other personal information.
We will never sell or rent such information to any third parties.
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2. Use of your personal information
Information we collect on DVD Empire Websites may be used to enhance your
shopping experience in the following ways:
- Deliver merchandise that you purchase online
- Register you as a member of DVD Empire
- Bill your credit card for your purchases
- Confirm your shopping orders
- Respond to your customer service inquiries or requests
- Communicate special bi-monthly DVD release lists, promotions and featured
items to you, if you choose to receive such notices
- Find and stock the products you want
- Customize your shopping experience
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3. When and with whom we share your personal information
We never sell or rent your personal information to any third parties under any
circumstances. We will share personal customer information only with our agents,
representatives and trusted service providers and contractors for the limited
purposes of fulfilling customer orders; offering certain products and services
in connection with our Websites; communicating to customers; providing customer
service; enhancing and improving the customer shopping experience; providing a
personalized shopping experience and completing credit card transactions.
Aside from the purposes described above, we will never share your personal
information with any other third parties unless we have your express permission
or under special circumstances, such as when we believe in good faith that the
disclosure is required by law. We may share aggregated demographic and
statistical information with our partners. This is not linked to any personal
information that can identify any individual person.
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4. How you can control the use of your personal information
Registering as a dvdempire.com customer lets us provide a better shopping
experience for you and allows you to make purchases more conveniently,
without having to re-enter your payment and shipping information each time
you make a purchase on our site. Although you must register as a dvdempire.com
customer in order to purchase DVD Empire products, it is not necessary to
register to visit our site.
As a registered user, you can modify your personal information anytime. Simply go to
Your Account
Log in with your username and password, then click "Contact Information" and
edit whatever information you wish. To have your personal information
deleted, contact our Customer Service Department by telephone at 1-724 772-6030 for further details.
Do not share your dvdempire.com password with anyone. Other than on our Websites,
DVD Empire will never ask you for your password.
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5. How you can decide what marketing communication you receive from us
If you choose to receive them, dvdempire.com may periodically send you email
messages describing new items, featured merchandise and special promotions. You
can choose to stop receiving this email at any time. Simply go to
Your Account,
log in, click "Email Address & Password" and remove the check in the
box next to the words "Please send me email with dvdempire.com DVD release
lists".
The only email messages you will receive from dvdempire.com when you elect
not to receive informational emails will be to confirm any purchases you make
on our site, let you know your order has been shipped, respond to your Help
Desk inquiries and to answer any other questions you may have about our site.
We may also need to send operational emails to inform you of any changes to
our site that might affect your personal information, or to announce product
recalls.
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6. How we protect the security of your personal information
The security of your personal information is very important to us. In our
efforts to protect your online transactions, we use a technology called
Secure Sockets Layer (SSL). If your browser is capable of SSL (and most
are), your personal information will be automatically encrypted, or encoded,
before it is sent over the Internet.
DVD Empire has also obtained a digital certificate from DigiCert,
a leading provider of Internet trust services. When you enter a secure portion
of our site (which is any page containing any of your personal information),
an image of a closed lock or a solid key should appear in the bottom bar of
your browser window. If you click on this image, a small pop-up window displaying
site-security information will appear. This certificate guarantees that your
personal information is being transmitted in secure (encrypted) form to a
dvdempire.com Web server, not to some unknown or unauthorized server.
Ultimately, your personal information is protected by the password you created
when you registered for an account at dvdempire.com (or another password you
chose after changing a previous password). Please keep this password
confidential. The confidentiality of your password is your responsibility
to protect. You may change it anytime by going to
Your Account.
Log in with your username and password, then click "Change Password" and enter a new
password.
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7. Changes to the DVD Empire Privacy Policy
We reserve the right to change, modify or amend this privacy policy at any time.
If we make any significant change to this policy, we will post a notice of the
change on dvdempire.com.
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8. How to contact DVD Empire
If you have comments or questions regarding our privacy policy, please contact
us at info@dvdempire.com. We will address any
issue to the best of our abilities.
Thank you for your support of our policies.
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9. Effective Date
The Empire Privacy Policy is effective as of Jan. 1, 2002.
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Still Unsure? Contact our Customer Service Department:
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888-383-1880
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Int'l: 001-724-772-6030
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Customer Service Hours: 24 hours a day from Sunday at 12:30pm to Friday at 5:30pm EST
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